Last revised 22 February 2023

Privacy Policy

Your privacy is important to us at Playerbank.

This is a Privacy Policy (the “Policy”) for a software-as-a-service (the “Platform”) and website (the“Website”) provided by Playerbank OÜ (the “Playerbank”, “Company”,“us”, “we”), with registry code 16669780, established and existing under the laws of Estonia.

Playerbank cares about the personal data you entrust with us. Demonstrating Playerbank’s engagement in personal data protection we are bringing you the key facts about how we handle personal data processing.

What is personal information?

Personal information is any information about you as an identifiable individual. The personal information that we process includes:

  • basic information – such as name, age, gender, nationality;
  • contact information – such as your address, zip/postal code, email address, and phone number;
  • profile information - such as your physical attributes (height, weight), previous experience, references, videos and statistics;
  • preferences – such as special requests, service issues, and other preferences for your stay;
  • technical information – such as information about the device you use to interact with us;
  • correspondence – when you contact us, such as to send an inquiry or make a request, any correspondence via email or phone

What information Playerbank collects?

In addition to information described in “WHAT IS PERSONAL INFORMATION?” Playerbank collects:

  • information we receive from cookies when you are using our Website or Platform (non-personal);

Playerbank collects and processes your information for the following purposes:

In addition to information described in “WHAT IS PERSONAL INFORMATION?” Playerbank collects:

  • to fill in orders and provide services;
  • to analyse user trends;
  • to operate Playerbank business, including for internal purposes such as auditing, data analysis, and
  • statistical;
  • to troubleshoot and to help us improve our services;

What are the legal grounds for processing your data?

Playerbank may process personal data based on:

  • Processing is necessary for the performance of the agreement (GDPR article 6 (1) (b));
  • Processing is necessary for compliance with a legal obligation to which we are subject to (GDPR article 6 (1) (c));
  • Processing is necessary for the purposes of the legitimate interests pursued by us (GDPR article 6 (1) (f));
  • User has granted a consent to the processing of his/her personal data (GDPR article 6 (1) (a)).

Playerbank conducts data processing activities only during provision of Playerbank service provided via the Platform or Website.

How do we disclose your data?

Playerbank doesn’t disclose any of your data without your consent.

As a Visitor to our website Playerbank cooperates with several third parties, however, Playerbank does not disclose any personal data to them without Your demand or consent. If you wish to use any of the third-parties services you will be asked to agree to third parties terms and conditions (including privacy policies).

Playerbank also may be in a situation where we are legally obliged to disclose some or all of your Personal Data or where we reasonably believe that we are so obliged. This may be the case if we receive a request from an authority or if there is a law or regulation that requires disclosure. We also may be compelled to disclose your Personal Data by a judicial, arbitral, administrative, or otherwise mandatory order or judgement. Where any of the abovementioned applies, we shall make the disclosure, and we may not be permitted to tell you that your Personal Data have been disclosed.

Duration of Personal Data Storage

Playerbank only stores your Personal Data for as long as necessary in the light of, or compatible with, the purposes for which the data were collected (e.g. enjoying our rights and performing our obligations under the contract you have, if that was the sole purpose) and such additional period as may be required by law.

Legal retention periods vary depending on the type of personal information concerned, and they can be quite long. For instance, Personal Data relevant to our accounting or taxation (Billing information category) must be retained for at least seven years after the primary purpose for their processing ceases to apply (e.g. seven years following the financial year when our business relationship with you terminated and the last transaction between us occurred).

Your rights as Data Subject

“Data subjects” in the EEA have certain statutory rights under the GDPR concerning the Personal Data that we have on them.

  • Right to access /GDPR Article 15 - You have the right to enquire and get confirmation from us as to whether or not we process any of your Personal Data. Where we do, you may request access to those data and have us give you a copy of them.
  • Right to withdraw consent / GDPR subsection 13 (2)(c) - If your personal data is processed on the basis of your consent, you have the right to withdraw your consent at any time you choose and on your own initiative if the request is in accordance with the law. You can do so by sending us an e-mail with this request to
  • Right to review, and rectify your data / GDPR Article 16 - You have the right to, review, and rectify your personal data. You may be entitled to ask us for a copy of your information, to review or correct it if you wish to review or rectify any information like your name, email address, and/or any other preferences, you can easily do so by sending an email to You may also request a copy of the personal data processed as described herein by sending an email to
  • Right to erasure / GDPR ARTICLE 17 - You have the right to erasure all the personal data processed as described herein in case it is no longer needed for the purposes for which the personal data was initially collected or processed.
  • Right to object or restriction of processing / GDPR Article 21 - Under certain circumstances, you may ask for a restriction of processing or object to the processing of your personal data. Where your personal data is processed for direct marketing purposes, you may object to such processing.
  • Right to data portability / GDPR Article 20 -You have the right to receive the Personal Data processed in a format that is structured, commonly used, and machine-readable and to transmit this data to another service provider. These rights may be limited, for example, if fulfilling your request would reveal personal data about another person, or if you ask us to delete information that we are required by law to keep or have.

Playerbank aims to respond to any legitimate request within a month of its receipt but it may take us longer if your request is particularly complex or you have made several requests. Playerbank shall let you know and keep you updated.

Cross-border transfer

Playerbank doesn’t process any of your data outside the EU. Data centres that Playerbank uses, or sub-processors are EU based.

Data storage

Playerbank stores Your and Your customers’ personal data on the servers of the cloud-based database management services


Playerbank keeps all Your data as Controller for the duration of our business relationship and for the time needed to fulfill legal obligations.

Changes and updates to the Privacy Policy

As Playerbank changes from time to time, this Privacy Policy is expected to change as well. Playerbank reserve the right to amend the Privacy Policy at any time, for any reason.